Frequently Asked Questions
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1. Product Information
What is the material of jade bracelets?
- All bracelets are made of natural jadeite, and the color and texture vary due to the natural characteristics of jadeite.
- Please choose the appropriate bracelet size according to your wrist size. We recommend using a soft measuring tape to measure your wrist and leave enough room for movement.
2. Customization and personalization
Do you provide customized bracelet services?
- Yes, we can customize the bracelets according to your needs, please contact our customer service to provide detailed requirements.
3. Orders and Payment
What payment methods can be used?
- We support multiple payment methods including credit cards , PayPal and Apple Pay.
- You can check the status of your order via the tracking link in the order confirmation email we sent you, or log in to your account to view detailed information.
4. Shipping and Delivery
Which countries do you ship to?- We offer worldwide delivery, delivery times may vary by country.
- All orders are processed and shipped within 1-3 business days. You will receive a tracking number after shipment.
5. Return and Exchange Policy
Can I return or exchange my product?- If you are not satisfied with the product, you can return or exchange it within 14 days after receiving it. The product must be in unused condition and original packaging.
6. After-sales service
What should I do if there is a problem with the bracelet I received?
- If the product has any quality problems, please contact our customer service within 48 hours after receiving the product and we will assist you in solving the problem.
7. Maintenance and care
How to maintain jade bracelets?
- Please avoid exposing the jade bracelet to extremely high or low temperatures, avoid contact with chemicals, and wipe it regularly with a soft cloth to maintain its luster.