Track My Order

1. Order confirmation email

  • After placing an order, you will receive a confirmation email with the order number, product details and logistics tracking link.
  • Open the email and click the tracking link to view the logistics information and delivery status of the order.

2. Logistics tracking number

  • When the store ships the goods, you will receive a shipping notification email containing the logistics tracking number and the tracking link of the corresponding logistics company.
  • You can check the logistics status of the package in real time through the tracking link, or directly visit the logistics company's website and enter the tracking number for inquiry.

3. Log in to your store account 

  • If you have registered an account with the store, you can log in to the store’s official website to check the order status.
  • After logging in, go to the "My Account" or "Order History" page, find your order number, and click to enter the order details to view the logistics status and tracking information.

4. Contact store customer service

  • If you cannot find the tracking information through email or account, or have any questions, you can contact the store customer service directly. Provide your order number and customer service will help you provide the latest order status and logistics information. Through the above methods, you can easily track the order status of Jade Jewelry Store and ensure the safe delivery of the package.
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