Delivery

1. Delivery range

• Domestic delivery : We provide delivery services to all parts of the country, covering major cities and remote areas.
• International Shipping: We currently offer international shipping to the following countries and regions: [list supported countries and regions]. If your country is not available, please contact us.

2. Processing and delivery time

• Order processing time : We will process your order and arrange shipment within 1-3 business days after order confirmation. Custom or personalized orders may require additional processing time, depending on the complexity of the order.
• Shipping time :
• Domestic delivery: usually delivered within 3-7 business days after shipment.
• International delivery: Usually delivered within 7-21 working days after shipment, the specific time depends on the logistics situation and customs clearance time of the destination country.
• Please note that holiday periods or force majeure (such as natural disasters, epidemics) may cause delivery delays.

3. Delivery method and shipping cost

• Domestic Shipping : Free shipping on all domestic orders over [amount]. A flat shipping fee of [shipping amount] will be charged for orders under [amount].
• International Shipping : Shipping charges for international orders are calculated based on the destination country and package weight, and charges will be automatically displayed during checkout.
• Expedited Delivery : If you require expedited delivery service, please select the expedited option during checkout, the additional charge will be calculated based on your delivery address.

4. Packaging and Insurance

•  We take the safety of our jade jewelry very seriously and all orders are professionally packaged to ensure that your jewelry is not damaged during transportation.
• We fully insure all orders in case of loss or damage during shipping. Once the package is signed for, we will consider the delivery completed and the insurance service will end.

5. Logistics tracking 

• After shipment, we will send you a tracking number via email. You can use this number to track the delivery status of your package at any time.
• If you encounter any problems or delays during delivery, please contact our customer service team immediately.

6. Customs and Duties

• Domestic delivery : Domestic orders do not involve customs duties.
• International Shipping : International orders may involve customs clearance and duty charges in the destination country. The buyer is responsible for paying any duties or import taxes incurred, the exact amount of which depends on local laws and regulations.

7. Delivery Restrictions

• We do not accept orders for delivery to PO Box addresses.
• Some countries or regions may not be able to provide delivery services due to legal or logistical restrictions. If your order involves these restricted areas, our team will contact you and provide a solution.

8. Delivery problem handling

• If the package is lost, damaged or has other problems during transportation, please contact us within 7 days after receiving the package and we will assist you in making a claim or arranging re-shipment.

Frequently asked questions

• 1. Can you change the address after shipment?
• We are unable to change the address after shipment, please ensure you provide the correct shipping information when placing your order.
• 2. How can I expedite my order?
• You can select expedited shipping during checkout, or contact customer service if you need additional assistance.

Contact Us

If you have any delivery related questions, please contact us via the following methods:

• Phone: [phone number]
• Email: [email address]
• Online customer service: [Customer service link]